Transformation advisory
Transform your digital workplace with us: leverage our expertise to modernize environments and drive success.
Seamless assistance and customer care
Our digital service desk is a comprehensive digital platform designed to streamline user support and elevate customer satisfaction. Through its virtual helpdesk and remote support system, users can easily access guidance, report issues, and request services or information. Employing diverse digital channels such as email, chatbots, web portals, and mobile applications, we ensure efficient and effective communication to address user needs.
We take customer support to the next level by integrating a knowledge base filled with FAQs and guides into our digital service desk. This empowers users to find optimal solutions on their own. Harnessing advanced AI technology, we automate and robotize daily operations, ensuring prompt and accurate assistance.
Going above and beyond standard support offerings, our customer service excels in addressing customer-specific requests. We also generate detailed reports and analytics on key performance indicators (KPIs). This provides valuable insights to assess service quality, identify trends, and drive data-driven improvements.
Our Service Desk service merges seamlessly with our array of offerings, delivering a cohesive, secure, and well-integrated managed service machinery. Experience a new level of customer care and support excellence with our Digital Service Desk services. Enhance your IT support operations: Contact us for a streamlined experience.
Dominik Firla
Lead product owner, Tietoevry Tech Services
Key benefits
Enhanced user experience
Connect anytime, anywhere, with convenient and accessible channels for support and assistance. Experience seamless communication with our service desk through your preferred digital channels.
Increased efficiency and productivity
Streamlined cost-efficient support and faster issue resolution via automation, self-service, and AI chatbots. Boost productivity and minimize downtime with our advanced tech.
Data-driven continuous improvement
Identify trends, optimize resources, and enhance service, security, and quality through data analytics.
Digital service desk capabilities
Empowered self-service capabilities
Our user-friendly knowledge bases and FAQs on Digital Service Desks allow users to resolve many common issues on their own. This reduces the need for direct support interactions.
Multichannel support
Our Digital Service Desk offers a range of communication channels—email, chat, web forms, self-service portals, and mobile applications. This ensures that users can engage through their preferred method, enjoying a seamless and user-friendly experience.
Optimized support performance with SLA management
The Service Level Agreement (SLA) management feature defines and enforces responses and resolution time targets for tickets. This helps to prioritize and address inquiries based on predefined service levels for enhanced customer satisfaction.
Data-driven performance insights
The Digital Service Desks' Reports and Analytics on KPIs drive continuous improvements for response times, customer satisfaction, and agent productivity.
Automation and AI powering Digital Service Desk
Digital Service Desks utilize automation and AI to streamline support processes. A virtual helpdesk employing tools such as chatbots or virtual assistants, helps to reduce costs associated with manual support processes. AI-powered assistance, remote access, and self-service capabilities free up resources to solve prioritized and more complex issues.
