Head of Health, Tietoevry Care
The challenge
Increasing clinical understanding for the updated version of Lifecare and its applications. Presentation of updates to clinicians before the release and implementation of development proposals. In the past, clinicians have been presented with an almost completed version.
The solution
In the workshops hosted by Tietoevry, customer understanding has been deepened, and the special needs of different user groups have been acknowledged. Clinicians have been able to influence and make changes according to their needs in the early stages of the process.
About the customer
Päijät Sote - Päijät-Häme wellbeing services county organizes the public social and health care services in Päijät-Häme. In addition, the wellbeing services county organizes environmental health care services in 12 member regions. Päijät-Sote has about 7,000 employees, and its central hospital is located in Lahti. Päijät-Sote is part of the special responsibility area of HUS Helsinki University Hospital.
Information sharing
The new update and application development work done by Päijät-Sote is spreading to the use of partnership customers all over Finland.
Consideration of individual needs
Consultation with different user groups was made possible in the workshops and follow-ups. Tietoevry also participated in Päijät-Sote's internal meetings.
Rapid development work
It is possible to bring development needs to life quickly. From the initiative of clinicians, changes have been made e.g., to new treatment monitoring and record keeping.
At the heart of the partnership
The first meetings in partnership have received praise from Päijät-Sote's clinicians and given them the opportunity to have an impact on the content of the upcoming version update.
The workshops have deepened customer understanding, provided in-depth knowledge of the special needs of different user groups, and ensured that the new version serves the needs of all end-users. After this preparation work, other hospital districts can implement the new update with confidence.
“We have done the piloting, and now, for the first time, we have more extensive work and collaboration. When the next bigger updates come, some other hospital district will be in the same position”, says nurse Mari Kivioja.
The experts from Tietoevry showed up with the mentality of asking if this works or not. And if it doesn’t work, then what would work better.
Wilhelmiina Sorvali
Chief Physician, Information Management & Chief Physician of the Central Medical Service for Home Care, Päijät-Sote
Direct contact to different user groups
The deployment in the spring of 2022 was prepared in collaboration with clinicians. The workshops were organized between different professional and industry groups, and about 90 people from different units participated in the sessions.
One important aspect of development work is considering different units' different needs. Within the same organization, it's not always clear how important a particular feature in a system can be to another unit.
“It may be that one unit is using a certain feature and the other units are not using it at all. Tietoevry has been in direct contact with various units and has done investigations. People have been heard”, says Kivioja.
They haven’t turned anything down but rather done investigations. They have been able to implement almost everything.
Mari Kivioja
Nurse YAMK, Digital Solutions, Specialist Nurse, Care Recording, Department of Internal Medicine, Päijät-Sote
Dialogue at the heart of the development work
Päijät-Sote's staff has been satisfied with the speed with which development requests have been met.
“When requests came up at the workshops and there was a meeting after to discuss what is being done to these requests, some of them had already been implemented,” Kivioja says.
Kivioja and Sorvali think that the workshops increased mutual understanding and reciprocal learning.
“Good experts were able to explain the context to us, such as the legal frameworks. Of course, we don’t know all of these and don’t need to. The program is there to guide these frameworks, and we don’t have to remember and know everything”, Sorvali says.
I think the workshops were really authentic. Maybe the people met who were supposed to meet.
Wilhelmiina Sorvali
Chief Physician, Information Management & Chief Physician of the Central Medical Service for Home Care, Päijät-Sote
