Virtual assistant & Voice VA
Conversational AI can be used to power chatbots to become smarter and more capable.
Basic chatbots only have the capacity to complete a limited number of tasks. Typically, this means answering simple FAQs and not much else. In order to meet the demands of larger enterprises, chatbots need conversational AI to enhance their ability to understand different human languages and to provide transactional functionality in addition to their informational capabilities.
With powerful language understanding, a chatbot can go beyond text-based interactions and become the foundation for voice-driven customer service using
text-to-speech and speech-to-text integrations.
Head of Customer Service Area Solutions, Tietoevry Create
Customer interaction challenges
Manage operational costs
Reduce support traffic to human agents and let human agents solve more complex customer problems
Drive revenues
Upsell to your excisting customers and increase new sales
Increase customer satisfaction
Better service level to user and 24/7 availability
Examples of use cases
Service & Support
External virtual support assistant can be used to automate a portion of customer service and support tasks to increase self-service rates & support capacity. Cost-effective 24/7 support Handle unexpected peaks
Internal knowledge
Use internal virtual assistant as a centralized knowledge base. It's convenient and anonymous. Cost-effective 24/7 support Agent assist with Smart Replies
Sales optimization
External virtual sales assistant can be used to self-service and web-form guidance and automated sales use cases. Increase up-sell and cross-sell Design and optimize customer journeys
Voice VA
Automate incoming phone calls with conversational IVR. Benefits are decreased handling time with accurate routing, which increase your agent efficiency by focusing on valueable tasks. Lowered wait times from automation increases your customer satisfaction rates.
Tietoevry is a Gold partner of boost.ai
