Reach your customers with personalized communication at the time of payment with Live Invoice
When you have your customers undivided attention – use it to create a good relationship with them. When sending out e.g. an invoice to your customer via the service Live Invoice you can also add other relevant communication such as targeted information, statistics, offers etc.
The experience will be improved for the end-customer which in turn leads to reduced churn. Since the service also offers different payment methods it will soon become your customers preferred channel.
When using Live Invoice you are taking care of the moments you are in contact with your customers – please contact us to learn more at pernilla.hurtig@tietoevry.com.
Senior Sales Manager
What is Live Invoice?
A personalized sent out via email, SMS or linked to company app/MyPages Content can be personalized based on the recipient's behavior and preference Pay invoice directly via chosen payment method
How does Live Invoice work?
An app-like experience for the customer, without any downloads, does support direct payment Fully responsive and will adjust to the used device Supporting interactivity chat box, feedback collection
Why should I use Live Invoice?
It will enable a better customer experience in total, including the payment experience You can add any type of content to build a relationship You can create a dialogue with your customer
Watch Live Invoice video
Live Invoice benefits
Consumer benefits
• User-friendly & easy to access • Doesn´t require specific devices, browser, or apps • Possibility to choose payment method • Ensures that several errands can be handled at the same time and provides an overview
Customer benefits
• Dialogue instead of monologue • Reduced churn • Faster payment time due to several payment options • Shortened lead-time
Watch our webinars
Webinar: Do you want to improve your Customer Experience?
Do you see improved CX as being a competitive advantage? If the answer is yes: Watch our webinar which is focusing on tangible actions that you are able to apply directly to your company´s CX strategy.
Watch webinarWebinar: Data analytics for dummies
Would you like to do more data analytics to understand your customers better and adjust your communication by learning from their behavior? Continuously update your offer to the market
Watch nowPayment solutions
Swish
Tietoevry gives you the opportunity to pay your invoice via Swish. We ensure that all invoice references works in the same way as any other invoice payment.
Trustly
For bank payments Tietoevry uses Trustly. Trustly is covering all Swedish banks and have a strong position internationally. Through our solution you get access to the payment service and in addition you can coordinate the sales ledger for the payments in a simple and smooth way.
Customer story
Karlskoga Energi & Miljö owns its customer communication
Karlskoga Energi & Miljö chooses Multichannel with Live Invoice, a cost-effective and environmentally friendly alternative for easily automating and distributing documents, letters, and invoices. "Tietoevry knows what they're doing, so we truly feel that we have found the right supplier who is helpful and never hesitates to address any problems that arise," says Sebastian Cabander, CEO of Karlskoga Energi & Miljö.
Read moreGet insights from our whitepapers
Whitepaper The future of payments: trends and technology
Unleash the power of interactivity, payment flexibility, and relevant communication. Gain new insights into the changing world of payments and invoicing with our new whitepaper.
The importance of Customer Experience and why User Experience should be an integral part of it
When UX meets CX
Regardless of which industry we are in – we need to ensure that the consumers pay their bills, preferably on time. Is this something that we can impact while at the same time giving a better experience? Learn more about the topic in our whitepaper.
Struggling to retain customers in the ever-changing world of payment? Customer experience is key!
Fintech, P27 and the evolution of payment.
This whitepaper is brought to you from our head of Billing & Invoice, Gard Heiaas.