Design and validate accessibility
When designing excellent customer experience, it is crucial to ensure the accessibility of a software or a digital service during or after its planning.
Public services have accessibility standards that are defined by EU directives. Accessible planning helps all user groups, but is particularly important for the elderly, people with physical or cognitive limitations and the visually impaired. We conduct accessibility reviews for example of our customer’s web services or mobile applications on demand.
The assessment is performed by a designer specializing in accessibility, who can provide instructions on repair needs and the accessibility statements required by the EU directive. In design, we follow the selected level of the WCAG 2.1 criteria. Contact us to learn more about how we can help make your services accessible to all.
Head of Advisory, Design & Innovation
Key Benefits
Accessibility from the very beginning
The earlier the accessibility requirements are taken into account, along with other customer-oriented and agile methods of operation, the easier and cheaper the development work will continue to be.
Great impact on user experience (UX)
Good accessibility = Good UX. Accessibility increases the overall number of people that can visit your website, ultimately bringing in more sales and increasing visibility for your digital business.
Positive public relations
An accessible website helps to build brand reputation. Inclusivity and a positive web experience contributes to strengthening your brand through recommendations and positive reviews.
Key Capabilities
Extensive experience of accessibility factors
Our designers have a deep understanding of factors affecting to the use of digital services. It can be temporary conditions such as noise or bright sunlight, but also weak language skills, reading and learning difficulties or memory disorders. We understand that not everyone is accustomed to using digital services, and build services that are easier to use by designing them in an intuitively logical way.
Two ways to work on accessibility
Way 1: to ensure existing services meet the accessibility requirements by law, an accessibility assessment is done. Mapping the service's accessibility pain points and creating a comprehensive list of shortcomings and a plan to fix them. Way 2: is a more holistic approach where accessibility is considered from the beginning. Resulting in an accessible and easy-to-use solution, which saves organizations from incurring unnecessary additional costs
Accessibility as a natural part of service development
In our design and change management work we emphasize the following in making current and future services under development more accessible: Increase understanding of possible limitations of users as well as the legal accessibility requirements and guidelines. Make use of design thinking methods, such as a deeper understanding of user groups and joint development. Let accessibility be the starting point for your planned services.
