Trying to stay in sync with rapidly evolving technology and changing business landscapes is not easy. It often results in extremely scattered IT environments. This makes it particularly difficult and expensive for companies to ensure business continuity and launch new features to meet the business demands. Does this sound familiar to you? The longer you put this off, the harder it will be to gain back control. This affects the business responsiveness of companies, which has a ripple effect on customer experience.

Tietoevry’s Next-Gen Enterprise Service provides solutions to the key challenges that companies are facing today. As an experienced outsourcing service provider, we harness intelligent automation technologies to provide business outcome driven, fully automated IT operations and digital development capabilities.

This results in data-driven business operations and an effective capability of delivering new features with much faster time-to-market, built on cost optimized, resilient, secure & scalable IT operations.

In this article you will learn:

• How an integrated approach towards business processes, applications and infrastructure will benefit you
• How to leverage the full potential of automated operations (DigiOps)
• How to accelerate digital development (DevOps)
• How to utilise your data for business advantage (BizOps)
• Who is benefitting from this?
• How to take the next steps on your next-gen journey

Time to future-proof your IT and business operations

Our services are designed to maximize the value of your IT services. By adopting them, our customers can save up to 30-40% of their IT spending annually, thanks to the harmonization of legacy systems, centralization of operations, usage of intelligent automation, effective application and information management and right-shoring. These savings can then be reinvested in the new developments required to meet your business goals.

The whole operating model is designed to maximise efficiency in operations whilst continuously improving, modernizing and automating your infrastructure and application landscape.

At the core of our offering, we have an integrated AIOps platform that orchestrates infrastructure, application and business process management functionalities across the digital landscape. So, by not being segregated in different silos, data can give you the required insight to improve business processes and develop new services.

The Next-Gen Enterprise services framework has been established on the principle of utilising, whenever possible and convenient, customers existing tools and licenses. This is supported by best of breed solution expertise, while keeping the automation architecture modular and scalable through APIs and SDKs. Ensuring that the data resides with customers while managing data security requirements is also a crucial pillar across our framework and AIOps architecture.

What is the business value of intelligent automation?

Intelligent automation plays a crucial role in enabling operational cost efficiency and improving service quality and predictability. It lies at the core of what we do, helping companies run their IT operations efficiently (DigiOps) to ensure business continuity, build new capabilities faster (DevOps) to improve business agility and operate business intelligently (BizOps) to enable data-driven business operations.

Let’s explore the benefits of each of these interlinked frameworks.

Business continuity: with DigiOps framework

• Reduce overall IT Operational costs
• Bring down the number and severity of incidents
• Minimize Mean Time To Repair (MTTR)
• Establish effective preventive and predictive maintenance
• Significantly increase quality and security across the entire IT landscape
• Enhance scalability, as our AIOps platform can be hosted locally within customers’ premises or be deployed as a SaaS platform
• Gain access to an integrated and comprehensive view of IT operations across all environments

The DigiOps framework, enabled by our AIOps platform, orchestrates end-to-end IT operations and services across infrastructure and applications. It enables the proactive detection and remediation of incidents. Highly integrated AIOPs components, which provide Discovering, Monitoring, Analysing, Predicting and Remediating capabilities, represent a fundamental step towards the realization of incident-free enterprise.

The AIOps platform also consists of Predictive Analytics and Self-healing Automation solutions. Data from different domain-specific monitoring tools are collected, aggregated and correlated using advanced Machine Learning algorithms, so that risks can be proactively identified based on patterns occurring in the environment. This enables faster RCA, reduces false positives and triggers event-driven, self-healing workflows.

Business agility: with DevOps framework

• Establish significantly faster release cycles through continuous delivery
• Increase quality and security through extensive automation, testing and monitoring
• Empower team members
• Reduce waste by rationalizing processes and automating recurrent tasks

Our DevOps framework encompasses processes, capabilities and toolchains covering the end-to-end lifecycle of customers’ applications, through the popular Continuous Delivery Pipeline concept.

We aim to maximize quality and efficiency by automating the entire development and operations landscape. By implementing Agile development methodologies, we can assure that business objectives constantly align. Further, this allows for increased flexibility to deal with private, hybrid or public cloud capabilities.

There are a number of areas within your business that can become highly automated to increase speed, quality and overall efficiency. These include:

• Features’ development
• Code compilation (Continuous Integration)
• Testing
• Deployment
• Configure of application
• Underlying infrastructure

Moreover, we consider observability as one of the pillars of our DevOps framework, which is proven by the strong focus we put on it during code development, as well as in the adoption of feedback loops processes, extensive monitoring, automated log analysis and advanced event management.

We define our DevOps toolchains based on best-of-breed tools, which are implemented and setup by our expert Platform Teams and highly integrated within our AIOPS platform.
Having said all this, DevOps is not only about tools and automation. Great importance is also given to the composition, competence and culture of each team’s collaboration and commitment. Following the ongoing debate around team topologies and organizational efficiency, we actively collaborate with our customers to build teams that are able to maximize quality and speed in order to achieve defined outcomes.

Intelligent business operations: with BizOps framework

• Reduce process turnaround time
• Improve customer experience
• Achieve high Business uptime and E2E visibility
• Minimize business process complexity by applying predictable actions and automating repetitive tasks

By applying process and data mining techniques, we create a holistic view of your business processes. This allows for more effective process monitoring and the early identification of waste, as well as improvement opportunities and the capturing of innovative ideas to guide you through your company’s digital transformation.

Our business-driven approach focuses on processes, user interactions and, ultimately, aims to accelerate the large amount of data already present in your company. In the BizOps context, automation plays a key role, not only when collecting and analysing data but also in the possible outcome of the resulting service and improvement plans. Business processes that can be automated (fully or partially converted from manual to automated) translate into significant cost savings, higher quality and faster execution.

Who is benefiting from Next-Gen Enterprise Service?

Improvements in IT are moving at a phenomenal pace. From an automation perspective, we have chatbots, servers monitored in real-time and automatic error recognition. The next step will move higher up the value chain until more and more larger entities can be automated.

A large Finnish retail company, for example, has a complex customer supply chain process behind having goods delivered to 1900 grocery store spread across Nordics by 6 am. Its aim is to automate such business and operational processes using our framework. If something is potentially lagging in the process, our integrated AIOps platform allows IT systems to automatically notice and begin correcting the errors, avoiding potential major incidents.

Increasingly, there is a high demand and increased focus towards integrating business and operational processes through automation. In this regard, we are working with a leading Nordic forest company to improve their operational efficiency and stability via industrialized application management. It is a business-centric application management service for over 150 applications across most of its business areas.

How can we take you to the Next-Gen level?

We have a modular service model to enable flexible implementation and cater for a variety of customer sourcing scopes and enterprise architectures. It is possible to leverage individual frameworks and start with either Application or Infrastructure services. In both cases, the approach is business-driven and application-centric.

1. Analyse your current model and IT landscape
Your journey to the implementation of Next-Gen services starts with an in-depth assessment of your current IT model and landscape, so that we can identify what should be kept, what requires modernization and possibly which systems may be safely retired.

It will also give you valuable information about the automation potential and actual cost-savings that can be achieved during the transformation, allowing for self-funding models whereby savings are reinvested in further innovation initiatives.

2. Set your vision, mission and business goals
Setting objectives and strategy is the next step in the process. What changes and developments would you like to see in the coming years? How can you leverage automation and data? How can your business harness data across multiple sources to create a foundation for innovation, new services and business models?

You can find opportunities outside your traditional realm and take more accurate business decisions based on real-time information, which will put you at the forefront of realising the full benefits of your digital advantage.

3. Make use of our operating power and focus on your core business
While we are taking care of the transition, transformation, modernisation and automation of your services, you can enjoy the benefits by focusing on digital development and innovative business ideas.

Do you want to transform your IT into a truly strategic business partner, capable of driving operational efficiency and digital transformation?