Intelligent automation: ISG research
We are honoured to be recognized as a Leader in Intelligent Automation Solutions and Services in the ISG Provider Lens™ report in Europe 2023.
Download nowLeader in intelligent automation
Generative AI is revolutionizing intelligent automation.
Tietoevry Tech Services named as leader in Intelligent Automation Services and Solutions ISG Provider Lens™ report in Europe 2023.
The report highlights the significant role of Generative AI in revolutionizing the intelligent automation market. To truly drive the business impact, organizations are now recognizing the importance of driving end-to-end intelligent automation across complex processes while harnessing large volumes of data.
The new research compares 37 intelligent automation service providers’ strengths, challenges, and competitive differentiators. Tietoevry is positioned as Leader in all evaluated intelligent automation service categories in the Europe:
- Intelligent Enterprise Automation
- Artificial Intelligence for IT Operations (AIOps)
- Next-Gen Automation
We are also proud to have achieved a podium finish in the Intelligent Automation area for the fourth year in a row.
Quadrant insight
Enterprise Automation
Intelligent Enterprise Automation quadrant assesses providers of IEA services, solutions and tools. Providers are creating GenAI-powered tools and assets to accelerate the next wave of automation adoption.
AIOps
Artificial Intelligence for IT Operations (AIOps) quadrant assesses providers that offer AIOps services, solutions and related assets. Providers are creating GenAI solutions to accelerate software development and automate many aspects of IT infrastructure and application services. 
Next-Gen Automation
Next-Gen Automation quadrant assesses providers of nextgen automation services, solutions and related assets. Providers emphasize change management capabilities as enterprises move to the next phase of hyperautomation.
Highlights from the report
GenAI focus
Tietoevry Tech Services has a strong focus on Data and AI, which is a cornerstone of their digital transformation services. They offer GenAI consulting and implementation services aimed at increasing process efficiency, employee productivity and developer productivity, for example through Microsoft 365 Copilot and GitHub Copilot. They also support the development of GenAI use cases using the Azure OpenAI platform.
Wide portfolio of automation use cases
Tietoevry Tech Services has developed a broad portfolio of functions and domain use cases for Intelligent Automation in various areas such as finance and accounting, HR, procurement, supply chain, sales and marketing, legal and customer service. They have implemented Intelligent Enterprise Automation solutions for blue-chip customers in the Nordic countries, resulting in improved efficiency and accuracy.
Unified AIOps platform
Tietoevry Tech Services offers an integrated AIOps platform that includes observability, DevOps, advanced analytics, business KPIs and tools for managing hybrid environments. The platform can be deployed on-premises or in the cloud and connects to various ITSM tools and data. Tietoevry has extensive experience in delivering AIOps solutions and has implemented projects to improve IT infrastructure and application environments for major customers.
About ISG Provider Lens™ Report
Understand the Intelligent Automation market and vendor capabilities
The study serves as a critical decision-making tool for positioning key relationships and go-to-market considerations.
The study provides decision makers with
- Transparency about the strengths and weaknesses of relevant vendors
- Differentiated vendor positioning based on competitive strengths and portfolio attractiveness
- A focus on the European market
Read more about the Information Services Group (ISG) Information Services Group (ISG)
Tietoevry shines as a leader in intelligent enterprise automation, AIOps and Next-Gen automation. With investments in GenAI, a unified platform, and a commitment to strong customer experience, they offer comprehensive intelligent automation solutions and transformative capabilities."
Mark Purdy, Principal Analyst at ISG
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